Hotel Policy

Indian nationals can present any of these, which is mandatory: passport, driving licence, voter ID card, aadhar card bearing the holder's name, photograph and address.

Without valid ID the guest will not be allowed to check in

The primary guest checking in to the hotel must be at least 18 years of age.

Early check in or late check out is subject to availability and maybe chargeable by SM PALACE.

The standard check in time is 12 p.m. and the standard check out time is 12 p.m.

The room charges does not include charges for optional services such as room service, laundry, extra bed or any other service demanded/requested by the guest.

SM PALACE reserves the right of admission. Accommodation can be denied to guests posing as a "couple"if suitable proof of identification is not presented at the time of check in.

Any modifications or alterations made in the bookings will depend upon the discretion of SM PALACE.

It is advisable that the guest should first confirm the booking with the hotel prior to check in so as to avoid any misunderstanding later on.

Cancellation Policy

If the booking is cancelled more than 24 hours before the check in date then no cancellation charges will be applicable.

If the booking is cancelled between 0 to 24 hours before the check in date then one night cost will be charged as cancellation fee.

In case of no show no refund will be applicable.

No booking can be cancelled or modified on or after the check in date and time.

Booking can be cancelled or modified by contacting the hotel directly by calling on 011-41605599 or mailing us at

Please note that the refund will be processed within 15 working days after sending an email request for the same on along with the booking details. In case of NEFT or RTGS payment please share scan copy of the cancelled cheque on the same mail id as mentioned above

All disputes arising are subject to Delhi jurisdiction only.

The booking amount will be refunded after the deduction of cancellation charges and taxes, if applicable.